Serious

Your WhatsApp Business Platform account received an enforcement

On the official API, regular WhatsApp support does not handle bans. Enforcements range from a 1 or 3 day block on templates to a 5, 7 or 30 day block on all messages, or an indefinite lock that only an appeal removes. See the violation in Business Support Home and request a review there.

Official timing

Meta says the appeal decision comes through Business Manager and typically takes 24 to 48 hours. Not all spam violations can be appealed.

Write my review request Warn my group

Official on-screen textSending blocked or account locked in WhatsApp Manager / Business Manager

Text from the official Help Center

What to do now

0 of 5 done

Open Business Support Home in Meta Business Suite and find the violation.
Read which policy was cited before replying.
If you comply, request a review with the facts (generator below).
Meanwhile fix the cause: opt-in, template quality, volume.
Follow the In Review tab and Business Manager notifications.

Your progress is saved on this device.

Text for your review request

In Business Support Home, open the violation, request a review and paste the details below.

Tick what is true

Message preview

Hello. We believe our WhatsApp Business account complies with the policies and we request a review of this violation. Thank you for the review.

WhatsApp reviews one number per appeal. Lying in the request can make the ban permanent.

Business number

Is your number at risk of being banned?

Answer 7 questions and see what weighs most against your number. Takes 30 seconds.

Do you use an extension, bulk-send bot or unofficial API (automated WhatsApp Web)?
Do you send the same text to many people at once?
Do you message people who did not ask to hear from you?
Did you start sending high volume from a new number?
Do you use bought lists or numbers scraped from groups?
Do you send a link in the first message to strangers?
Is there no easy way for people to opt out?

Answer all 7 questions to see the index.

This is a best-practice scale based on WhatsApp's Terms and Business Messaging Policy. It is not a ban probability: Meta does not publish one.

Business number

Is your WhatsApp the sales channel?

The official API is the Meta-approved way to serve and send at scale, with approved templates, opt-in and a quality dashboard. Chatsac runs the official API for businesses.

It has its own rules and enforcement too: it is not a free pass for spam.

Talk to Chatsac about the official API Estimate the official API cost

What not to do

Switching numbers to dodge the enforcement. Meta can disable the platform account after repeated warnings.
Ignoring template quality ratings.

Official source

Questions about this case

How long does an official API appeal take?

Meta says the decision typically takes 24 to 48 hours and arrives through Business Manager.

Other kinds of blocks

Back to the general diagnosis

Checked against the official Help Center on 2026-10-03